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Appointment & Cancellation Policy
Be aware that Lydia's Massage Therapy has a Cancellation Policy in place and would appreciate if you would acknowledge it. Lydia's Massage Therapy understands that life happens but we require that you contact us if you are not able to keep your appointment.
Since all Massage services are by appointment we will ask for a major credit card to hold your Massage appointment. You will not be be charged until Massage services are rendered unless you do not call or no-show for your appointment! If you need to cancel an appointment we require at least 24 hours notice. 50% of the cost of the massage scheduled is charged for cancellations within 24 hours.
If you have a Massage Gift Certificate with Lydia's Massage Therapy please plan ahead in making an appointment. The sooner you call to schedule your appointment the better chance you have of getting the day and time you want. Waiting until the last few days before your expiration date might make it more difficult in getting in before it expires, so please call as soon as receiving Gift Certificate.
Last minute cancellations and no-shows will result in full service charges or voiding/redemption of gift certificates/coupons. Fees are non-refundable and have no cash value on future appointments. Also, please call if you are running late as this will avoid any charges to your credit card. I will email you New Client Information forms to bring for your appointment if you are a new client. If I am unable to send them to you via email please arrive 15 minutes before for your appointment to allow for new client information to be filled out if you are a new client.
If you are late you will receive only the amount remaining of your scheduled appointment including the time needed to fill out paperwork. You will be considered a "No-Show" if you are not there at your appointment within 15 minutes after the schedule appointment time and if there was no phone call to cancel or reschedule. For example if you were scheduled for 9am and you did not show by 9:15am and did not call you will be considered a No-Show. If you arrive 15 minutes after your appointment time you will only recieve the amount scheduled for.
If you are not familiar to where our location is we suggest
you leave extra early so you will arrive promptly for your appointment.
If you have a 1 Hour Massage that you purchased through a Groupon, the
Appointment and Cancellation Policy applies to you as well. No show-no
massage-no refund. Please call Lydia's Massage Therapy if you have any
questions about the Appointment and Cancellation Policy 210-363-9856.
Thank You, Lydia's Massage Therapy
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